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Hi Tiffany
Now that our house sale has closed, Bev and I felt that we should give you our impression of the whole process of selling our home.
As you will recall, we interviewed with 7 agents, including one who was arrogant and another who did not seem to care. Most were professional, and we had originally decided to go with a "Full Service Broker" after hearing from other agents about so-called problems with discount brokers. Just to check out the discount broker process anyway, we added you as our last interviewee. We are sure glad that we did!
When you presented your marketing plan to us during the interview, your package was better than everyone else's, and, you shared information, insights and other ideas with us that went beyond what the more traditional and stodgy broker would share. This showed your passion, honesty and integrity, and with your personal style, told us that we should "take a chance" with you & Next Generation Realty.
After working with you, and having sold 3 previous houses the more traditional & expensive way, we can tell you that your services and support were better than any we had experienced before. We also heard about other experiences from our neighbors and they could not believe how committed and dedicated you (and Henry) were in trying to sell our house. They saw the constant parade of people and witnessed more Open Houses than they would have expected, including showing the house to one couple on Thanksgiving Day!
We were especially impressed when you pulled out all of the stops when the market started to decline and we started to approach the holiday season, the most difficult conditions in which to sell, but you pulled it off. We also really appreciated all of your assistance and insights in preparing the house for sale, including all of your contacts who helped to get us ready.
We can definitely say that when we sell our new house in 5-7 years that we hope that you will take us on as clients again, and we know that we won’t be “taking a chance”.
Best regards,
Tom & Bev Brown
Evergreen, CA
January, 2006
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